Dumbfounded by design? Stumped by slideshows? Bamboozled by blockquotes? All alliteration aside, help is never more than a couple clicks away.

  • Our help site is full of detailed instructions and step-by-step videos to get you up to speed quickly. You can search for something in particular, or just browse at your leisure.
  • Fill out a support request and we’ll get back to you within four business hours. Click the friendly red tab on our help site or main site, or click on the big “Need Help?” box on your own site’s dashboard. Or just go here.
  • For website emergencies, or if you’re just feeling impatient, we have a live chat feature (accessible from our help and main sites). If we’re online, you’ll be connected to someone immediately; if we’re not, leave your email address and we’ll get back to you ASAP.

Still feeling lost? A personalized training with one of the SNO Patrol can help you gain confidence and skills to master your site. Trainings are conducted via screen-share and phone, and are tailored to your ability level. Read more and sign up here.

If you’re wishing we’d just give you our brutally honest opinion, a SNO Site Review might be right up your alley. We’ll inspect every inch of your website and send you a detailed report. We’ll praise you for what’s working, we’ll point out what’s not (and why), and we’ll give you some concrete suggestions for improvement. Sign up here when you’re ready to rock and roll. (We promise to put a pin in our pointless puns.)


Is your student media an open forum? Get on the map!
JEA’s Scholastic Press Rights Committee and the Center for Scholastic Journalism at Kent State University are recreating an interactive map to showcase schools where student press freedom and editorial independence are protected. We want your school on our map! Here’s the SPRC blog that tells all about it and includes a forum to submit.