Thanks so much for your recent order with SNO, Planet Earth’s leading provider of awesome school news websites. We can’t wait to start working with you! Here are a few things you need to know.
We’re a small company, and we’re dedicated to giving your new website the love and tenderness it deserves. No assembly line sloppiness here–each site is handcrafted by a real human being in our office in Minnesota. So sometimes, you might have to wait a little longer for your order to be processed. Our turnaround time is usually about 48 hours, though sometimes we’ll be faster than that.
You’re going to be receiving a bunch of emails over the next couple days. Don’t get overwhelmed! These are just a sign that we’re hard at work making your site great. When we’ve got everything completed and ready to go, we’ll send you one final message with all the information you need to get started.
Sometimes, schools like to block our emails or mark them as spam. To make sure you’re receiving our correspondence, please add firstname.lastname@example.org to your address book. Conversely, if you haven’t heard from us within a couple days, there’s a good chance we never received your original message. In this case, give us a call at (888) 649-7784, and we’ll set things straight.
If you have any questions, please don’t hesitate to ask! Call, email, fax, or send us a carrier pigeon. We’re always here to help.
Now sit back and relax. Your new SNO site is on the way!
The SNO Patrol